Privacy Policy

Yafham is responsible for the personal information processed through the Yafham website and services, unless otherwise stated at the time your information is collected.

We may collect information that you provide directly when you create an account, complete a purchase, enroll in a course, submit a form, or communicate with our support team.

• Your full name.
• Your email address.
• Your telephone number, if provided.
• Your account and login information.
• Details of the course or digital product you purchase.
• Order and transaction information.
• Messages and information you send to customer support.
• Other information you voluntarily provide to us.

When you access a course or digital learning product, we may collect information about how you use the educational content.

• The courses in which you are enrolled.
• The lessons and videos you have viewed.
• Your learning progress and course completion status.
• The dates and times you access your account.
• Your use of course files, resources, and learning materials.

We use this information to provide the learning experience, save your progress, offer support, and apply our access and refund policies.

Certain technical and usage information may be collected automatically when you visit or use the website.

• Your Internet Protocol address (IP address).
• Your device type and operating system.
• Your browser type and browser settings.
• The pages you visit on our website.
• The date, time, and duration of your visit.
• Approximate location information inferred from your IP address.
• Cookie and similar technology information.
• Website performance, error, and security information.

We may use the information we collect for the following purposes:

• Creating and managing your Yafham account.
• Processing orders and sending purchase confirmations.
• Providing access to purchased courses and digital products.
• Saving and displaying your learning progress.
• Responding to questions and providing customer support.
• Sending important account, order, and service communications.
• Improving our website, courses, products, and user experience.
• Measuring website performance and understanding service usage.
• Protecting accounts and preventing fraud or misuse.
• Enforcing our Terms and Conditions and refund policies.
• Meeting legal, regulatory, accounting, and tax obligations.
• Sending marketing communications where permitted by law.

Payments may be processed by third-party payment providers. Yafham does not receive or store your complete payment card number or card security code.

We may receive limited transaction information from the payment provider, such as your name, email address, payment amount, currency, payment status, transaction reference number, and limited information about the payment method used.

We may share personal information with trusted service providers that help us operate our business and deliver our services.

• Course hosting and content management platforms.
• Payment processing providers.
• Email, customer relationship, and communication services.
• Website hosting, cloud storage, and security providers.
• Analytics and website performance providers.
• Customer support tools and communication platforms.
• Professional advisers, accountants, and legal advisers.

These providers may access personal information only as necessary to perform services for us and are expected to handle it appropriately.

We may also disclose information when required by law, to respond to a lawful request, protect our rights or users, enforce our agreements, or prevent fraud, abuse, or security threats.

Yafham does not sell or rent your personal information for monetary consideration.

We do not allow service providers to use your information for their own unrelated purposes, except where you have provided consent or where such use is permitted or required by applicable law.

Where permitted by law, we may send you information about Yafham courses, educational content, updates, and offers by email or through other communication channels.

You may unsubscribe from promotional email communications by using the unsubscribe option included in the message or by contacting us at [email protected].

Even if you unsubscribe from marketing communications, we may still send essential messages about your account, purchases, course access, security, or the services you use.

We may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, monitor performance, improve the user experience, and measure the effectiveness of communications and marketing campaigns.

You can learn more about the types of cookies we use and how you can control them by reading our Cookie Policy.

We retain personal information only for as long as reasonably necessary to provide our services, manage accounts, maintain purchase and support records, comply with financial and accounting obligations, resolve disputes, enforce agreements, prevent fraud, and meet legal requirements.

Certain information may be retained after an account is closed where retention is necessary for legal, security, accounting, or legitimate business purposes.

We use reasonable technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, disclosure, alteration, or destruction.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure. You are responsible for keeping your account password confidential and for notifying us if you believe your account has been accessed without authorization.

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you.
• Request a copy of certain personal information.
• Request the correction of inaccurate or incomplete information.
• Request deletion of personal information in certain circumstances.
• Object to or request restriction of certain processing activities.
• Withdraw consent where processing is based on your consent.
• Opt out of marketing communications.
• Submit a complaint to an appropriate privacy authority.

We may need to verify your identity before responding to a privacy request. We may also retain certain information where required or permitted by law.

Because we use service providers that operate internationally, your information may be processed or stored in countries other than the country in which you live.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used for international transfers of personal information.

Yafham’s website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If we learn that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it. A parent or legal guardian may contact us if they believe a child has provided personal information to Yafham.

Our website may contain links to third-party websites, platforms, applications, or services. Their privacy practices are governed by their own policies.

Yafham does not control and is not responsible for the privacy, security, or content practices of third-party services. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy when our services, information practices, service providers, or legal obligations change.

The updated version will be published on this page. If a change materially affects how we handle personal information, we may provide an additional notice where appropriate.

If you have questions about this Privacy Policy, how your information is handled, or your privacy rights, please contact Yafham Support.