Digital Delivery & Shipping Refund & Cancellation Policy

This policy applies to online courses and digital products sold directly by Yafham through yafham.com.

After a successful payment, the customer’s account is created and access to the purchased course or digital product is provided automatically and immediately.

Login details or access instructions are sent to the email address provided during checkout. Customers are responsible for providing a valid and accessible email address.

All courses and products covered by this policy are delivered electronically. No physical products are shipped, no courier service is used, and no physical shipping fees apply.

If access instructions are not received after a successful payment, the customer should contact Yafham Support at [email protected] .

Course access is personal and may not be transferred, shared, or resold.

A customer may request to cancel an order before access to the purchased course or digital product has been issued. Cancellation requests must be sent from the email address used for the purchase to [email protected] .

Because digital access is normally provided automatically and immediately after successful payment, an order cannot be cancelled as an undelivered order once access has been issued. After delivery, the customer may still request a refund under the eligibility conditions stated below.

A customer may request a full refund when all of the following conditions are satisfied:

• The refund request is submitted within 14 calendar days of the original purchase date.
• No more than 10% of the total course content has been viewed.
• The request is sent from the same email address used for the purchase.
• The customer has not shared, transferred, copied, or distributed the account or course content.
• The customer has not previously received a refund for the same course.

A refund will generally not be provided when:

• More than 14 calendar days have passed since the purchase.
• More than 10% of the course content has been viewed.
• The account or educational content has been shared, copied, transferred, or distributed.
• The customer has violated the Terms and Conditions or applicable platform rules.
• The customer previously received a refund for the same course and later purchased it again.

To request a refund, email [email protected] from the email address used for the purchase.

Please include:

• Your full name.
• The email address used for the purchase.
• The name of the purchased course or product.
• The order number or payment receipt, if available.

When a refund is approved, access to the refunded course or digital product will be removed.

The refund will be returned to the original payment method. Depending on the payment provider and the customer’s bank, it may take approximately 5–10 business days for the refund to appear.

Nothing in this policy limits any mandatory consumer rights that cannot be excluded or restricted under applicable law.

If you have questions about digital delivery, shipping, cancellation, or refund eligibility, please contact Yafham Support.